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Shipping Policy

Shipping Policy

Primera Technology calculates shipping charges based on the total weight* of the items ordered, the destination zip code, and the class of the service selected. Primera exclusively uses Federal Express for shipping online orders. Orders may not be shipped collect on customers’ shipping account. Service options and charges are displayed when the order is presented for confirmation and prior to being finalized.

If you select a delivery service that is not available in your area, your shipment may be "downgraded" to the next closest available service. For example, FedEx does not deliver Priority Overnight shipments to some rural areas. If you select this service and live in a designated rural area, your shipment will be sent via the next closest delivery option. For further information about FedEx shipping policies, visit www.fedex.com. PLEASE NOTE: Saturday and Sunday delivery is not available on PrimeraStore. Orders shipped Next Day Priority or Standard on a Friday, will be delivered on Monday. Saturday delivery may only be requested by placing your order by phone, fax or e-mail.

Orders received after 12:00pm Central Standard Time will be processed on the following business day. Orders for equipment and/or service parts may require an additional 1 – 2 business days for verification and processing. Freight charges displayed here are only valid for orders submitted through Primerastore.com. Additional shipping and handling charges may apply for orders submitted through phone, fax or e-mail. Primera does not assume responsibility for shipment delays due to inclement weather or for holiday schedule changes as noted by Federal Express.

Due to shipper restrictions, we cannot deliver to P.O. Boxes, APOs, FPOs, U.S. Territories, or anywhere outside of the United States.

PLEASE NOTE: Orders over $1000 will require a signature upon delivery. PRIMERA IS NOT RESPONSIBLE FOR PACKAGES LEFT WITHOUT A SIGNATURE.

When selecting the shipping method on orders, please refer to the Fedex map below to determine the number of business days it will take for Ground service.  For example, Ground shipments from MN to IL generally take 2 business days and will be more cost-effective than selecting a 2-Day service.  Please note, however, that Ground shipments are not guaranteed to be delivered in this amount of time as they are with the other options.

FedEx Ground Times.

Legend

*The weight used is the higher of the actual or dimensional weight of the cumulative product. The dimensional weight is calculated by multiplying the L x W x H of the package and dividing by 166 for shipments within the U.S..Dimensions are rounded up to the next highest whole number.

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Return Policy

Incorrect Products

If within 30 days of your purchase date you decide to return an item, please send an e-mail to rmastatus@primera.com or call 1-800-797-2772 to request a Return Merchandise Authorization (RMA) number. Any product returned without an RMA number will be refused. Credit will NOT be given for any open supplies unless it is determined that the product shipped was incorrect or defective. Any return requests made after 30 days of the original order date will be denied. A 15% restocking fee may apply to some returns at the discretion of Primera Technology. Original shipping charges will not be refunded and the customer is responsible for return shipping charges on any items sent back to Primera.

Defective, Damaged or Incorrect Products:

If you believe the items purchased are defective, damaged, or incorrect, please call our Technical Support Department at (763) 475-6669 or email support@primera.com. Claims for damages or shortages must be made within ten days of receipt of goods.

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Tax Exempt Customer

Effective April 1st, 2013, Primera is unable to refund back any prior sales tax charged on past web orders.

Are you making tax-exempt purchases? Here’s how to set up your PrimeraStore.com tax-exempt account:

  1. Create a PrimeraStore.com account. If you already have an account, skip to step 2.
  2. Send an email to tax@primera.com or fax to 763-475-6993 and include the following information:

    Company / Organization Name (if applicable):
    Contact Name:
    Street Address:
    City:
    State:
    Postal Code:
    Phone Number:
    PrimeraStore.com account e-mail address(es) or other contact e-mail address(es):
    Organization Type: (Non-Profit Organization, Government or Resale)

Include a copy of your exemption certificate, resale certificate, or other acceptable proof of exempt status in the state where the items will be shipped.  As of May 1st, 2013, Primera is registered to collect tax only in the following states: CA, FL, IL, MN, NJ, NY, OH, SC and TX.

You will be notified via e-mail once your tax-exempt request has been approved. This may take up to 1-2 business days and additional documentation may be requested. Please note that you must use the same account when placing your orders, as this is part of your account set-up. If there are multiple employees within your company or organization that have separate accounts on PrimeraStore, these will need to be set up as exempt as well. Setting up your tax-exempt account prior to making your first order will ensure no tax is charged on the order, or all future orders. If you place your order prior to receiving the approval e-mail, tax will be charged and will NOT be refunded.

After approval, no sales tax will be charged on the account.  The customer will be responsible for any tax due on items shipped to any other state or for items not covered by the exemption certificate. Additionally, Primera reserves the right to bill back any tax for items that we determine are not tax-exempt based on the information on your exemption certificate unless proof of taxes paid directly to the applicable state(s) is provided.  Additional documentation may be required if you ship to a different state on other orders and a valid exemption certificate is not submitted for that state.

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